I think if the launch of phone-based driver support goes well, they’ll scale up and figure out a way to launch similar help features for riders, too. I think the phone support program is a great step for the company to mend their relations with drivers and improve the available Uber driver support options. Always ensure you are in a safe situation before calling Uber. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. We are always looking for ways to improve communication with riders and drivers. Tip #2: Contact Uber Support via help.uber.com. However, this doesn’t mean riders are left out in the cold when it comes to customer support. Uber driver phone support number is only available for currently active drivers on the Uber and Uber eats platform. Uber initially tested the phone number in certain markets such as New York City, Chicago, San Francisco, and Los Angeles, which we assume was to work out the bugs and find an efficient solution before rolling out the program across the entire United States. Your active trip screen should give you the option to contact your rider, typically located below your rider’s name. How to be an Uber Pro Diamond Driver. save. Uber’s also got a robust help section online at help.uber.com. Brett Helling is the owner of Ridester.com. Big Band Birthday. Platinum needs $1,250 in spend and Diamond a whopping $3,750 on UberX over six months! Can Uber riders contact drivers or other passengers following a trip? When a caller dials in, they are routed to either a call center in Phoenix or one in Chicago. 5 Ways for Uber Drivers to Contact Uber. Lyft’s support options match Uber’s almost completely. The number is (800) 353-8237 or (800) 353-UBER. Good Things Ahead. The phone support program, based on the Uber driver app, is part of the company’s 180 Days of Change initiative that improved the driving experience for partners and riders. There are 2 options: in-app calling or the emergency line. It’s there for urgent matters, so please take that into account before making a call. I travel a lot with my job and my company gives me Uber Black in whatever city that I am in so I became a diamond member right when I signed up for the rewards program. Our guide addressed some of the most common problems people have with Uber. 1 point per eligible dollar spent on UberPool and UberEats 2. Diamond is the highest tier of the program with the highest point requirements. People who drive using the Uber app wanted the option of contacting us by phone when they needed help or had a question. 0 comments. Bluegrass Birthday. … Ken was an Uber Pro Diamond Ant! In 2014 he acquired Ridester.com to share his experiences with other drivers. Replies to your in-app messages will receive our highest priority, and you'll also have access to dedicated 24/7 phone support. I’m sure she has no training and probably a high school drop out but if uber plans on staying in business they need to train these people on. Go to the site’s page for contacting drivers or co-riders after a trip and select “Lost Items.” However, Uber is under no circumstances allowed to provide contact information for fellow riders on an Express Pool or UberPool trip. Report this profile; Experience. Next. It is currently available to Uber Rewards members with Platinum and Diamond status. It’s worth noting that you should not call in just to complain about your ride or give menial feedback. Though Uber doesn’t publicly confirm this on their website, many reputable sources state that an Uber Eats phone number exists and is listed as (800) 253-6882. **As a note, it’s unlikely that non-Diamond users can successfully call this number. 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